Shipping policy
Order Processing Time
All orders are processed within 2–5 business days after payment is confirmed.
For preorder items, processing and production times may take longer. Estimated shipping timelines for preorder collections will be clearly mentioned on the product page.
Customers will receive a confirmation email once the order has been shipped, including tracking information when available.
⸻
Preorder Items
Some of our products are available as preorders due to high demand and limited-edition releases.
By placing a preorder, you understand that:
* Production begins after the preorder period closes
* Estimated delivery times may vary depending on demand and supplier timelines
* You will receive updates by email regarding your order status
We appreciate your patience and support as we carefully prepare your order.
⸻
Shipping Rates
Shipping costs are calculated at checkout based on:
* Delivery location
* Package weight
* Shipping method selected
We may occasionally offer:
* Free shipping promotions
* Bundle shipping discounts
* Limited-time preorder shipping offers
⸻
Estimated Delivery Times
Estimated delivery times after shipment:
* United States: 3–7 business days
* Canada: 5–10 business days
* International Orders: 7–21 business days
Please note that delays caused by carriers, customs, weather, or holidays are outside of our control.
⸻
Tracking Your Order
Once your order ships, you will receive a tracking number by email so you can follow your package’s journey.
If you do not receive tracking information within the expected processing time, please contact us.
⸻
Incorrect Address Information
Please ensure your shipping address is correct before completing your order.
We are not responsible for:
* Delays caused by incorrect addresses
* Lost packages due to customer address errors
* Additional shipping fees for returned packages
⸻
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen items.
If you experience an issue with delivery, please contact the carrier directly. We will do our best to assist you when possible.
⸻
International Customs & Duties
International customers may be responsible for customs fees, import taxes, or duties charged by their country.
These fees are not included in the order total and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: tolatadesigns@gmail.com
Business Name: Tolata Designs